SHIPPING COST
Shipping cost can be calculated on each product page by clicking on the Shipping costs or Calculate Shipping buttons and inserting the delivery country.
The shipping cost for multiple products can be calculated on the Checkout page by specifying the Country in the Delivery address.
The shipping cost includes:
• Ecological Plastic Free Packaging and Handling
• Transport (DAP incoterms – Delivery at Place)
• Fuel supplement
The shipping cost does NOT include:
• Insurance (available on request, 10.35 EUR or 1.53 % on the value of the goods if greater)
• Customs charges (if applicable, they will be applied by the custom office of destination and anticipated by the courier who requests the payment of custom duties before or at the time of delivery)
• Supplement for delivery in remote area
• Goods Supplement requiring special procedures such as:
• Dangerous Goods (Full Dangerous)• Dangerous Goods (Consumer Goods ID8000)
• Supplement for Lithium Batteries: Lithium Batteries Section I, II (PI965, PI966, PI969)
DAMAGES AND LOST PACKAGES IN THE SHIPMENT
Once the package has left our warehouse and it’s in transport by selected courier, si-stock.com is not liable for damages or losses that may occur to the package and its content during transport (e.g. lost or damaged package, missing content, damaged content etc.), only the courier is responsible with limitations depending on the shipment type.
SHIPPING SERVICES
At the moment of the order, you can choose between these shipping services
DHL Express Worldwide
Express air shipment service with delivery to 220 countries by 18:00 the following day within Europe, 2-5 days for the rest of the world.
DHL Economy
Shipping service for less urgent and heavy shipments with delivery within Europe in 7 days.
UPS Express the next day
Express air shipment service with delivery to 220 countries by 18:00 the following day in Europe.
Store Pickup (EX-Works)
Collect your order at our warehouse in Riga in Latvia, either personally or through your own courier. You will receive a notification by email or phone when your order is ready for collection.
DELIVERY TIME
Products in stock are shipped in 1 or 2 working days after receipt of payment.
Products out of stock will be ordered from the manufacturer (Order on request) and then shipped as soon as they arrive at our warehouse.
Delivery times depend on the location of the delivery address, chosen shipping service and customs procedures.
Order on request
Products out of stock are managed through Order on request (order to the manufacturer). On the product page, it is specified as:
Usually ships in X days*
On the checkout page, it is indicated with the text Order on request if the product is not available in our warehouse. In addition, the order confirmation states the estimated delivery time for the products on Order on request.
The Order on request delivery time depends on the manufacturer and ordered product, as the ordered product can be:
• Available at manufacturer’s warehouse
• Currently not available at manufacturer’s warehouse, which needs to be manufactured
• Generally not managed in the warehouse, manufactured only upon the order receipt.
The number of days in which the product on backorder will be shipped is indicative and may be subject to delays that do not depend on si-stock.com but on the manufacturer.
* The number of days is intended as business days
* The number of days specified is the standard delivery time from Manufacturer to si-stock.com and could be longer due to the manufacturer’s delays.